Switching, without the cliff.
Nervous about changing IT companies? That's normal. Our job is to make the handover boring.
- Review
- Collect
- Test
- Take over
Tell-tale signs it's time
It all lives in one person's head. Your IT person is retiring, or could, and nobody else knows the passwords. Or you've outgrown the setup that got you here, and growth made the cracks show: new hires wait, projects stall, "the IT guy" is stretched thin.
Tickets sit for days and nobody calls back until you chase. For comparison, our median first response on the last business day was 7 min, the same live number the homepage shows.
Security is an afterthought, and no one can tell you when a backup was last restored or who can delete your data. Business decisions have started bending to what the current setup can't do.
The longer read: 5 signs your business has outgrown its current IT.
The handover, made boring
- 01
We look first, and you keep the findings
The free assessment maps what you have, every machine, every disk, every application, and where the risks are. The findings are yours to keep whether you hire us or not.
- 02
We deal with your current provider
Including the awkward conversation. The handover runs provider to provider, professional and civil. You don't have to fire anyone.
- 03
Credentials collected, verified, run in parallel
Passwords, licenses, domains and vendor logins are gathered, tested and documented while your current coverage stays in place. No gap, no weekend cutover surprise.
- 04
Your team notices the difference
A friendly voice that knows your name, and a median first response, last business day, of 7 min. Most people stop dreading the IT call inside a month.
Questions worth asking your current provider
These are the standards we hold ourselves to, for every business on our roster today.
- 01
"When did you last restore a backup?"
We test our own backups, and an alarm fires if a nightly backup is ever missed. Backups that were never restored are a hope, not a plan.
- 02
"Who can delete my data?"
Destructive actions routed through our management platform’s approval gate need a second person’s approval. The gate covers that workflow, not every possible deletion through other applications.
- 03
"How do I know what you did on my machines?"
Every action our tooling takes is written to a tamper-evident log that leaves our building nightly.
- 04
"How long would the restore take?"
Not "did the backup run" but how many hours to get the server back. Any backup can look healthy until you need it; we track the restore time, and a big server's honest answer can be days. Better to hear that now.
- 05
"What happens at your company when my urgent ticket sits unanswered?"
Here, an urgent ticket that nobody claims locks every technician's screen, with an alarm, until a person takes ownership, and the escalation ladder doesn't stop until it reaches the owner.
- 06
"Who's watching my software vendors?"
Every business morning we check the vendors and applications our clients actually depend on, the industry software as well as the internet, so an outage on their end doesn't arrive as your confused phone call.
Send us your current IT invoice
We'll mark it up line by line against our rate sheet, in writing, within one business day. What you're paying for, what you're not getting, and what the same list costs here. No call, no pitch, and we don't keep the invoice.
Find out what switching would cost you
Call and talk it through with the owner, or email me your number and I'll call you, or come see you, whichever suits you better. The rate and what sits inside it are on the services page; your own number comes after we look at what you run. Either way it's confidential: your current provider never needs to know you asked.