Confidential, on time, and never a ticket number.
A firm is buying two things from an IT company: a duty of confidentiality it can evidence, and systems that do not fail on the day a filing is due. Everything else is detail. One flat monthly rate, one number to call. Built for firms of three to thirty, where the partner who signs the engagement letter is also the one deciding on IT, and wants to talk to a person who knows the firm.
- Client files
- Controlled access
- Audit trail
The duty is yours. The evidence should be ours.
Your obligation to a client doesn't stop at the IT company's door, so the honest question to ask any provider is what they can prove about their own access.
Here, access is scoped to the work rather than granted once and forgotten. Every action our tooling takes on your machines is written to a tamper-evident log that leaves our building nightly, and destructive actions routed through our management platform’s approval gate require a second person’s approval. That gate applies to the platform workflow, not every possible deletion in a third-party application. That is not a policy document. It is how the tooling is built, and you can ask to see it.
Your document system stays yours. We keep it healthy, we keep its permissions honest, and we make sure the matter a departing associate worked on is still reachable by the firm, which is the version of this problem that shows up most.
How the controls work: the security page.
The calendar is the practice
A firm's calendar is not an office convenience. It's where the deadlines live, and an entry that quietly fails to sync is a different category of problem than a slow laptop.
We watch mail flow and calendar sync the way other people watch a server: continuously, with an alarm when something stops rather than a phone call from you. Shared calendars are set up so the assistant, the associate and the partner see the same thing. Mail that stops arriving is a ticket we open, and roughly one ticket in eight here is one we opened before the client noticed.
Our median first response on the last business day was 7 min, measured on the 8am to 5pm clock you work and published live on our homepage.
Deadlines don't keep office hours
The filing is due tomorrow, it's 9pm, and the document won't open. That is the night the whole arrangement is really for.
The line is monitored after hours for emergencies and a real technician answers, not a call center taking a message for the morning. After-hours work is billed hourly and the number is named before the work starts, so nothing lands on an invoice you have not already heard out loud.
During the day it's the flat rate: call as often as you need, no meter running while you are on the phone, and no charge for setting up a computer.
Working from anywhere, without moving the file
Partners work from home, associates work from court, and everyone has a phone with mail on it. The risk isn't that people work remotely. It's the copies: the draft downloaded to a personal laptop, the exhibit emailed to a personal address so it could be printed at home.
We set remote access up so the work happens where the file already lives instead of pulling a copy onto a machine nobody manages. Devices that reach firm data are enrolled and encrypted, a lost phone can be cut off from the firm's side in minutes, and the account someone signs in with every day is protected with a second factor that survives a convincing phone call.
We fill in the questionnaire with you
Cyber insurance renewals now ask technical questions that a firm has no honest way to answer alone, and the answers become part of the policy.
We sit down and go through it with you, question by question. Where the answer is yes, we say why and where it is written down, so the file supports it later. Where the answer is currently no, we say so and price the fix rather than letting an optimistic tick become a denied claim at the worst possible moment.
The questions that come up most, and what they are really asking: the cyber insurance guide.
An associate who can work on day one
Tell us the name and the start date. The machine, the mail, the calendar, the document system and the access they need are ready before their first morning, and somebody walks them through it.
It's included. Most contracts bill a new hire setup as a small project, which is how a firm ends up with a new associate sharing a login for a week because nobody wanted to raise a purchase order. The same goes the other way: when someone leaves, access closes the day it should, and their matters stay reachable by the firm.
How fast we're answering today
Measured 8am to 5pm HST on tickets our clients filed. No cherry-picked averages. Pull up the last ticket your firm sent your current provider and compare.
Ask us the questions you'd ask a witness
Thirty minutes, no pressure. We'll look at what the firm has, tell you what's solid and what's risky, and put it in writing. The findings are yours whether you hire us or not. It's confidential either way: your current provider never needs to know you asked.