Tickets sit for days
A friendly voice that knows your name. A response time you can check.
Honolulu IT support · Since 2013
One call.
We handle it.
Anything technology in your business becomes our problem, answered by a person who knows your name.
We hold your vendors so you hold one number.
Free assessment. No commitment.
Our service desk, Honolulu.
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Median first responseLast business day · 8am–5pm HST
Measured from real customer tickets.
Updated from our service desk.
The idea
We don’t install your printer. We make sure it prints.
You didn’t want a printer installed. You wanted to print. So we print something from your computer, on your paper, the way you’d actually do it. If that means getting the printer company on the phone, we make the call.
All IT servicesEverything lives in one person’s head
Passwords, licenses, domains and vendor logins—gathered, tested and documented.
Who’s watching your vendors?
ISPs, printers, phones, line-of-business software—hand them all to us.
The backup ran. Can it restore?
We track restore time, so the recovery conversation happens before you need it.
Your IT runs from 2,500 miles away
Local hands and eyes, under your direction, inside your process.
Doing the same work twice
Automate repeated data entry, paperwork, and reports across your existing tools.
Need a specific fix? See specialist projects
Client feedback
Real clients. Real saves.
We weren't sure if this is just you guys being awesome and responsive or if there is some issue with the system setup. Either way I know I speak for everyone when I say how much we appreciate the help on your side. No communication is ever too much.
Thank you for your help on this matter. I have been able to confirm that the server is reachable and is recording the CCTV without any problem. Thank you again for your support.
FIXED SO QUICKLY!!! Y'all are amazing!!! Mahalo nui :)
Thank you very, very much for your time and the quick resolution of the issues. I appreciate you and your expertise.
Gave me the simple instructions I needed to resolve my issues. Checked with me before and after the issue was resolved.
This support team is one of the greatest that I have encountered. So polite, straightforward, and very knowledgeable. Super thankful for this team.
See a real support call: internet restored the same evening
From our service desk
The internet went down.
We stayed on the line.
When a client lost internet across their site one evening, we contacted the carrier and stayed with the problem until service was restored.
- 6:29 pm
- Ticket received
- 7:49 pm
- Ticket closed
An actual service record. Client details withheld.
Will switching disrupt our work?
We inventory your setup, test access, and coordinate the handover with your current provider before taking over. See the switching plan.
We already have IT staff. Can you help?
Yes. Your team stays in charge. We provide local visits, equipment support, and vendor coordination. Explore co-managed IT.
What about compliance or cyber insurance?
We help document safeguards and identify gaps. Tell us your requirements so that work is scoped in your quote. See our security services.
Do I have to commit to get a quote?
No. Start with a free assessment. You keep the findings whether you hire us or not. Your inquiry stays confidential.
Based here. Working here.
Meet your Honolulu team.
Six people in Honolulu. Service desk, networks, cloud, and support at your office.
Get to know us
Pricing
The whole rate sheet. In writing.
Give us an email and the whole rate sheet is yours, no call.
One email. No sales call required.
Managed IT: $125 a person, per month. Unlimited service desk, on-site visits, monitoring around the clock, patching, Microsoft 365 administration, new-hire setup, vendor management.
Security stack: an additional $75 a person, per month. Threat detection on every machine, email protection, tested backups, security awareness training. We recommend it for everyone and almost everyone takes it.
$1,000 monthly minimum. A person who uses more than one machine counts by machine. Your written quote lists servers, extra locations, and other separately priced work. Changes to the agreed scope and any additional charges are confirmed with you first.
After-hours emergencies are billed hourly and answered by a real technician. Hardware is billed at cost with no markup. You see the invoice.
Your quote makes the inclusions and exclusions clear, so you can compare the same scope of service.
Infrastructure projects such as migrations, office moves, and buildouts are quoted separately for managed clients. Standalone specialist engagements are available through our specialist projects service.
| What's included | Coverage |
|---|---|
| Service desk | Unlimited |
| On-site visits | Included |
| New employee setup | Included |
| Security stack | Additional $75 per person, per month |
| Backups | Included and tested with the security stack |
| Microsoft 365 admin | Included; licenses billed at cost |
| Vendor management | We contact the vendor and follow through |
| Monitoring and patching | Included |
| Quarterly review | Written report |
| After-hours emergencies | Hourly, answered by a technician |
| Projects | Quoted separately for managed clients |
| Hardware | At cost, with the invoice |
Send us your current IT invoice. We'll mark it up line by line against this sheet, in writing, within one business day. What you're paying for, what you're not getting, and what the same list costs here. No call, no pitch, and we don't keep the invoice.
Ready for IT you never have to think about?
Thirty minutes, no pressure. A straight answer on whether we’re a fit.