IT for the building, not only the office computer.
An association's technology is the office, the front desk, the cameras, the gate, and the records that have to outlive whoever is on the board this year. One flat monthly rate, one number to call, and we hold the vendors so you don't have to.
- Office
- Wi-Fi
- Cameras & doors
- Board records
Email that survives an election
The most common problem we find in an association isn't broken. It's that association business is sitting in somebody's personal account.
A treasurer runs the finances from a personal address. A former board member still has the vendor contracts in a folder nobody can reach. When the seat changes hands, the record walks out with the person. Nobody meant to do it, and it is very hard to undo after the fact.
The fix is boring and permanent. Every seat gets an address that belongs to the association, and a new officer is a permission change that takes a few minutes. The records stay where the association can reach them, and the outgoing officer keeps their own mail, which is fair to everybody.
Resident and staff Wi-Fi, kept apart
The lobby, the rec deck and the pool need Wi-Fi that works and asks nothing of the person using it. The office needs a network that nobody in the lobby can see. Those are two different jobs, and running them off one router is how an association ends up with the resident portal and the payroll file on the same wire.
We separate them, we watch them, and we size the coverage to the building rather than to a box someone bought on sale. When a resident says the Wi-Fi is down by the pool, that's a ticket with a name on it, not a shrug at the front desk.
Doors, cameras and intercoms, and the people behind them
Most of the technology in a building was installed by companies the current board never met.
The access control was put in during a renovation. The cameras came with a different contractor. The intercom is older than both. Each one has its own support number, its own login somebody has misplaced, and its own opinion about whose problem it is.
We don't install those systems and we don't pretend to replace them. We hold them. When the cameras stop recording or a fob stops opening a door, you call us, and we make the calls: we get the vendor on the phone, we stay on the line, and you hear what happened in plain English instead of a ticket number.
Vendor management is inside the flat rate. What else the rate covers.
We work with your management company, not around it
Most associations we talk to have a management company, and the site manager is the person who feels every technology problem in the building first. We are not there to go over their head or to tell the board their manager is doing it wrong.
The manager gets the same number the board gets, and the same fast answer. Their systems stay theirs. Where the management company runs something centrally, we work inside it and report back rather than duplicating it. The board gets a written picture of what exists and who is responsible for each piece, which is usually the first time anyone has written that down.
Ready the moment the power is
A hurricane took the grid down here and roughly half the businesses we look after were offline at once. Every site was triaged the same day and brought back in order of what each one needed to open.
For a building, the list is short and worth having before June. Which systems come back on their own and which need a person. Where the gate and the doors sit when the power goes and when it returns. Whether the cameras were recording through it. Who has the numbers if the office is unreachable, and where the resident notice goes out from if the usual way is down.
The honest limit is the power itself. What we can promise is that the building is ready the moment the grid is.
The full list: the storm season checklist.
A building office fits the minimum
Associations often assume they are too small to be worth a managed IT company's time, and then pay for it in hourly calls that nobody budgeted. A building office is usually a handful of people at a desk, which lands close to our $1,000 monthly minimum, and that number is flat: it does not move because the cameras had a bad month.
You get an exact quote in writing before anything is signed, with any later changes to scope and charges agreed in writing. Servers and extra locations are quoted flat too, in writing, first.
The whole rate sheet, no call required: see what it costs.
How fast we're answering today
Measured 8am to 5pm HST on tickets our clients filed. No cherry-picked averages. Pull up the last ticket your building sent your current provider and compare.
Bring us to your next board meeting, or don't
We'll look at what the building has and put it in writing: what exists, who is responsible for each piece, and what is at risk. The findings are yours whether you hire us or not, and no meeting is required to get them.